Racewear Help Center
Racewear Help Center
How Can We Help?
Welcome to the Racewear Help Center.
Whether you're placing an individual order, purchasing equipment for your business, managing a large corporate order, or buying for a government organization, we're here to make the process simple.
Browse the topics below to find answers about ordering, shipping, freight delivery, returns, payments, business purchasing, and more.
Orders & Purchasing
How do I place an order?
Products available for online purchase can be added to your cart and purchased through our secure checkout.
For large-volume, commercial, corporate, or government purchases, contact Racewear to discuss your requirements and request assistance with your order.
Can I place a bulk order?
Yes. Racewear welcomes bulk and volume orders from businesses, organizations, schools, institutions, contractors, and government agencies.
Contact our sales team with the products, quantities, and delivery requirements you need.
Can I request a quote?
Yes. Quotes may be available for qualifying commercial, bulk, corporate, and government purchases.
When requesting a quote, provide as much information as possible, including:
Products or product numbers
Quantities
Delivery ZIP code
Business or organization name
Requested delivery timeframe
Any special freight or installation requirements
Can I change or cancel my order?
Contact Racewear as soon as possible if you need to change or cancel an order.
Orders that have already entered fulfillment, been submitted to a supplier, or shipped may not be eligible for cancellation.
Shipping & Delivery
How long does shipping take?
Most in-stock orders are generally processed within 1–3 business days.
Standard parcel orders generally arrive approximately 3–7 business days after shipment.
Large, commercial, oversized, or freight orders may require approximately 5–15 business days or longer, depending on the product, supplier, destination, and carrier.
Delivery dates are estimates unless Racewear expressly provides a written delivery guarantee.
How do I track my order?
When tracking information is available, it will generally be provided after your order ships.
Some freight shipments may require the carrier to contact you directly to schedule delivery.
Why did I receive only part of my order?
Racewear works with multiple manufacturers, distributors, suppliers, and fulfillment partners.
Products within the same order may therefore ship from different locations and arrive separately.
Do you offer expedited shipping?
Expedited shipping may be available for select products.
Please remember that expedited shipping generally reduces carrier transit time and does not necessarily reduce processing or manufacturer handling time.
Freight & Large Equipment
What is freight delivery?
Large or heavy products may be shipped through an LTL or other commercial freight carrier instead of a standard parcel carrier.
This may include commercial fitness equipment, warehouse equipment, furniture, facility equipment, and other oversized products.
What is lift-gate delivery?
A lift gate allows a freight carrier to lower a pallet or large shipment from the truck to ground level.
If your location does not have a loading dock or forklift, lift-gate service may be necessary.
Additional charges may apply.
Does freight delivery include installation?
Not automatically.
Unless specifically stated or purchased, standard freight delivery generally does not include:
Assembly
Installation
Inside placement
Stair delivery
Packaging removal
Removal of existing equipment
Contact Racewear if your business requires special delivery or installation arrangements.
What should I do when my freight order arrives?
Inspect the shipment before signing the delivery receipt whenever reasonably possible.
Check for damaged packaging, missing cartons, crushed boxes, punctures, or visible product damage.
Photograph any damage and note visible damage on the carrier's delivery receipt.
Returns & Refunds
What is Racewear's return policy?
Racewear offers eligible returns within 30 days of delivery, subject to our Return & Refund Policy.
Products generally need to be returned in their original or otherwise resalable condition with applicable accessories and components.
How do I start a return?
Contact Racewear before sending merchandise back.
Provide your order number, the product you want to return, the reason for the return, and photographs when requested.
We will provide applicable return instructions.
Who pays return shipping?
For customer-requested returns, the customer may be responsible for return shipping or freight charges.
If an eligible return results from an incorrect, damaged, or defective product, Racewear will work with you to determine an appropriate resolution.
Are there restocking fees?
Certain commercial, oversized, manufacturer-direct, or special-order products may be subject to restocking fees.
Any applicable fees will be addressed during the return process.
Damaged, Missing or Incorrect Orders
My order arrived damaged. What should I do?
Contact Racewear as soon as reasonably possible.
Keep the product and all original packaging and take clear photographs of:
The damaged product
Shipping box or packaging
Shipping label
Pallet, if applicable
Visible freight damage
For freight deliveries, note visible damage on the delivery receipt whenever possible.
What if something is missing?
Check your tracking information first because your order may have been shipped in multiple packages.
If all packages have arrived and merchandise is still missing, contact Racewear with your order number.
I received the wrong product. What should I do?
Contact Racewear before returning it.
We will review the order and provide instructions for resolving an eligible incorrect-item shipment.
Payments & Financing
What payment methods does Racewear accept?
Available payment methods will be displayed during checkout or communicated when completing an approved business transaction.
Payment options may include major credit or debit cards, electronic payment methods, approved business payment arrangements, financing, or other available methods.
Does Racewear offer business financing?
Racewear may provide access to financing, business credit, trade-credit, Net payment terms, lease-to-own arrangements, or other payment solutions for qualifying customers.
Availability and approval requirements vary by program.
Is financing approval guaranteed?
No.
Financing and credit approval may depend on eligibility requirements, underwriting, documentation, credit criteria, and the requirements of the applicable financing provider.
Does Racewear guarantee credit building?
No. Racewear does not guarantee that using a financing, Net-terms, or payment program will establish or improve a personal or business credit score.
Any credit reporting will depend on the specific provider and program.
Business Accounts
Does Racewear work with businesses?
Yes. Racewear is Built For Business.
We serve businesses of various sizes and can assist with individual purchases, recurring purchasing, equipment orders, and large-volume requirements.
Can my company request volume pricing?
Volume pricing or customized quotes may be available for qualifying purchases.
Contact Racewear with your requested products and quantities.
Do you work with schools and organizations?
Yes. Racewear may serve educational institutions, nonprofits, property-management companies, contractors, healthcare organizations, commercial facilities, and other organizations.
Government & Corporate Sales
Does Racewear accept government orders?
Racewear welcomes inquiries from qualifying federal, state, and local government customers.
Contact our Government & Corporate Sales team with your purchasing requirements.
Can Racewear accept purchase orders?
Purchase orders may be accepted from approved businesses, institutions, and government customers subject to Racewear's applicable requirements and approval.
Do you offer tax-exempt purchasing?
Eligible organizations may request tax-exempt purchasing.
Appropriate and valid tax-exemption documentation may be required before tax-exempt treatment can be applied.
Can Racewear handle large multi-location orders?
Depending on the products and requirements, Racewear may assist with multi-location, bulk, palletized, and commercial freight orders.
Contact our sales team to discuss your project.
Products & Warranties
Do products include warranties?
Certain products may include warranties provided by their manufacturers.
Warranty terms, coverage periods, exclusions, and claim procedures vary by manufacturer and product.
How do I make a warranty claim?
Contact Racewear with your order information and a description of the issue.
When applicable, we can help identify available manufacturer warranty information or direct you to the appropriate warranty process.
Can product specifications change?
Manufacturers may occasionally update specifications, packaging, model numbers, accessories, or product designs.
Customers purchasing equipment for a specific application should review the current specifications before ordering.
Account Help
Do I need an account to shop?
Account requirements may depend on the type of transaction and checkout options available on our website.
Creating an account may make it easier to manage orders and customer information.
I forgot my password. What should I do?
Use the password-reset option on the account login page and follow the instructions sent to your registered email address.
For security purposes, Racewear representatives should never ask you to provide your complete account password.
Privacy & Security
Is my information protected?
Racewear uses reasonable measures designed to protect customer information.
Payments may be processed through secure third-party payment providers.
For more information about how personal information is collected and used, review our Privacy Policy.
Does Racewear store my complete credit card information?
Payment information may be handled by our payment-processing providers according to their applicable security and privacy practices.
Racewear does not need access to your complete card information to provide ordinary customer service.
Still Need Help?
We're here to help.
If you can't find the answer you're looking for, contact the Racewear Customer Support Team.
For faster assistance with an existing purchase, please have your order number available.
Sales & Product Questions
Need help selecting products, comparing equipment, or planning a large purchase? Contact our Sales Team.
Order Support
Questions about an existing order, tracking, shipping, returns, or damaged merchandise? Contact Customer Support.
Business Sales
For bulk purchasing, volume pricing, corporate accounts, or commercial projects, contact our Business Sales Team.
Government Sales
For government purchasing, purchase orders, quotes, or agency requirements, contact our Government & Corporate Sales Team.
Racewear
Built For Business.
Equipment. Supplies. Solutions. One Business Partner.
