Racewear Shipping & Delivery Policy

At Racewear, our goal is to provide reliable, efficient shipping and delivery services for businesses, organizations, government agencies, institutions, and individual customers throughout the United States.

Because our catalog includes products ranging from standard business supplies and commercial equipment to office furniture, electronics, safety products, facility maintenance supplies, commercial fitness equipment, and oversized merchandise, shipping methods, processing times, and delivery requirements may vary by product.

This Shipping & Delivery Policy explains how Racewear orders are processed, shipped, delivered, tracked, and handled in the event of delays, damage, missing merchandise, or other delivery-related issues.

1. Order Processing

Orders are generally processed after payment has been successfully authorized and product availability has been confirmed.

Most in-stock orders are processed within approximately 1–3 business days.

Processing times may be longer for:

• Large or bulk orders
• Commercial equipment
• Oversized merchandise
• Special-order products
• Manufacturer-direct shipments
• Customized products
• Government or corporate purchase orders
• Products requiring freight transportation
• Products requiring special delivery arrangements

Business days generally exclude Saturdays, Sundays, and federal holidays.

Please note that order processing time is separate from shipping transit and delivery time.

2. Estimated Shipping & Delivery Times

Once an order has been processed and shipped, estimated delivery times depend on the product, shipping method, destination, carrier, fulfillment location, and delivery requirements.

Standard parcel orders generally arrive within approximately 3–7 business days after shipment.

Large, oversized, commercial, or freight shipments may require approximately 5–15 business days or longer, depending on the product, manufacturer, distributor, carrier, destination, availability, and delivery requirements.

Any delivery date displayed on the Racewear website, checkout page, order confirmation, shipping notification, or other communication should be considered an estimated delivery date unless Racewear expressly guarantees the delivery date in writing.

3. Shipping Locations

Racewear primarily ships to addresses within the United States.

Shipping availability may vary depending on the product, manufacturer, distributor, supplier, carrier, and destination.

Certain products may have geographic shipping restrictions or may not be available for delivery to all locations.

Customers with special delivery requirements, remote delivery locations, large orders, or time-sensitive orders should contact Racewear before placing the order whenever possible.

4. Shipping Costs

Shipping costs may vary based on factors including:

• Product size and weight
• Order quantity
• Delivery destination
• Shipping method
• Freight requirements
• Fulfillment location
• Lift-gate requirements
• Commercial versus residential delivery
• Inside delivery requirements
• Expedited delivery
• Special handling requirements
• Carrier requirements

Where available, applicable shipping charges will be displayed during checkout or included in a customer quotation.

For certain oversized, bulk, commercial, special-order, or freight shipments, Racewear may contact the customer if additional shipping arrangements or charges are required before shipment.

5. Free Shipping Promotions

Racewear may occasionally offer free or discounted shipping on qualifying products or orders.

Free shipping promotions may be subject to restrictions based on:

• Product
• Order value
• Geographic location
• Weight
• Size
• Shipping method
• Delivery requirements

Unless specifically stated otherwise, free standard shipping does not automatically include:

• Freight upgrades
• Lift-gate service
• Inside delivery
• Assembly
• Installation
• Expedited delivery
• Redelivery
• Packaging removal
• Special handling services

6. How Orders Are Shipped

Racewear may use multiple shipping carriers, freight companies, manufacturers, distributors, suppliers, and fulfillment partners to deliver customer orders.

Some products may ship directly from a manufacturer, distributor, supplier, or fulfillment partner.

As a result, an order containing multiple products may arrive in separate shipments and at different times.

Customers will not ordinarily be charged additional shipping solely because Racewear divides an order into multiple shipments unless the customer requests additional services or special shipping arrangements.

7. Tracking Information

When tracking information is available, customers may receive tracking details after their order has shipped.

Please allow time for the shipping carrier's tracking system to update after a shipping label has been created.

For certain freight, manufacturer-direct, bulk, oversized, or specialized shipments, standard online package tracking may not be available.

In these situations, the carrier or delivery provider may contact the customer directly to arrange or schedule delivery.

8. Freight & Oversized Deliveries

Commercial equipment, commercial fitness equipment, desks, conference tables, office furniture, palletized merchandise, and other large or heavy products may be delivered through an LTL freight carrier or another specialized delivery provider.

Standard freight delivery may be limited to curbside delivery or a designated delivery point.

Unless specifically purchased, quoted, or included, standard freight delivery does not automatically include:

• Inside delivery
• Assembly
• Installation
• Placement in a specific room
• Packaging removal
• Old-equipment removal
• Lift-gate service
• Stair delivery
• Elevator delivery
• White-glove delivery

Additional services may be available for an additional charge.

9. Lift-Gate Service

Customers ordering large or palletized merchandise should determine whether their delivery location has a loading dock, forklift, or other suitable equipment capable of unloading the shipment.

If the delivery location does not have a loading dock or appropriate unloading equipment, lift-gate service may be required.

Additional charges may apply for lift-gate service when it was not included in the original shipping arrangement.

Customers should contact Racewear before shipment if they are unsure whether lift-gate service will be needed.

10. Delivery Appointments

Some freight carriers may contact the customer to schedule a delivery appointment.

Customers are responsible for providing a valid telephone number, email address, and other necessary delivery information.

Customers are also responsible for responding to carrier communications regarding delivery scheduling.

Failure to attend or accept a scheduled delivery appointment may result in additional charges, including:

• Redelivery fees
• Storage fees
• Detention charges
• Reconsignment fees
• Other carrier-imposed charges

Where permitted, additional charges caused by the customer's failure to accept a scheduled delivery may be the responsibility of the customer.

11. Commercial & Residential Deliveries

Shipping rates, carrier requirements, and delivery procedures may differ between commercial and residential delivery addresses.

Customers should accurately identify the delivery location during checkout or when requesting a quote.

A business operated from a residence may still be classified as a residential delivery location by the shipping carrier.

This classification is determined by the carrier and may affect delivery rates or service requirements.

12. Inspecting Freight Deliveries

Customers should inspect freight shipments before signing the carrier's delivery receipt whenever reasonably possible.

Before accepting a freight delivery, customers should:

• Count all cartons, pallets, or individual pieces
• Inspect packaging for visible damage
• Inspect merchandise for visible damage where possible
• Photograph damaged packaging or products
• Note visible damage or missing merchandise on the carrier's delivery receipt

Signing a freight delivery receipt without noting visible damage may affect the ability to pursue certain claims with the carrier.

13. Damaged Shipments

If merchandise arrives damaged, customers should contact Racewear as soon as reasonably possible.

Customers should retain:

• The damaged product
• Original packaging
• Shipping cartons
• Pallets, when applicable
• Packing materials
• Shipping labels
• Delivery receipts
• Freight documentation
• Photographs of the damage

Customers may be asked to provide photographs or other documentation so Racewear can work with the carrier, manufacturer, supplier, distributor, or fulfillment provider to investigate the claim.

Depending on the circumstances and available remedies, an appropriate resolution may include:

• Replacement parts
• Replacement merchandise
• Repair
• Return
• Refund
• Another reasonable resolution

14. Concealed Damage

Concealed damage refers to damage that is not immediately visible at the time of delivery but is discovered after the merchandise is unpacked.

Customers should report concealed damage to Racewear as soon as possible after discovery.

All original packaging and shipping materials should be retained while the claim is being reviewed.

Because freight carriers may impose short reporting deadlines for concealed-damage claims, prompt notification helps Racewear pursue available remedies on the customer's behalf.

15. Missing or Incorrect Items

If an order appears to be missing products, cartons, components, accessories, or other merchandise, customers should first review the shipment documentation and tracking information.

Some orders may be divided into multiple shipments.

If merchandise is still missing, or if an incorrect product was received, customers should contact Racewear and provide:

• Order number
• Customer name
• Product information
• Description of the issue
• Photographs, when applicable

Customers should not independently arrange freight returns or send merchandise back without authorization from Racewear.

16. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect shipping address is provided, customers should contact Racewear immediately.

Racewear cannot guarantee that an address can be changed after an order has entered processing, been submitted to a supplier, or transferred to a carrier.

Additional carrier charges resulting from incorrect customer-provided information may be charged to the customer where permitted.

These charges may include:

• Address correction fees
• Rerouting fees
• Storage charges
• Redelivery fees
• Reconsignment fees
• Return shipping charges

17. Failed Delivery Attempts

Customers are responsible for making reasonable arrangements to receive their shipment.

If a carrier is unable to complete delivery because of circumstances within the customer's control, additional charges may apply.

These may include:

• Redelivery charges
• Storage fees
• Address-correction charges
• Return-freight charges
• Reconsignment charges
• Other carrier-related fees

18. Shipping Delays

Racewear works to provide reliable delivery estimates; however, delays may occur due to circumstances outside our reasonable control.

Possible causes of shipping delays include:

• Severe weather
• Carrier disruptions
• Manufacturer delays
• Distributor delays
• Inventory changes
• Freight-terminal delays
• Transportation disruptions
• Natural disasters
• Government actions
• Labor disruptions
• Supply-chain interruptions
• Seasonal shipping volume
• Road closures
• Delivery restrictions
• Other unforeseen circumstances

Racewear is not responsible for carrier, supplier, distributor, or manufacturer delays outside our reasonable control, subject to applicable law.

However, we will make reasonable efforts to assist customers when significant shipping issues occur.

19. Expedited Shipping

Expedited shipping may be available for certain products.

Selecting expedited shipping generally shortens carrier transit time and does not necessarily shorten:

• Order processing time
• Manufacturing time
• Supplier handling time
• Product preparation time
• Special-order processing
• Freight scheduling

Customers with a critical delivery deadline should contact Racewear before placing the order whenever possible to confirm available delivery options.

20. Bulk, Corporate & Government Orders

Large business, corporate, government, educational, and institutional orders may require customized shipping arrangements.

Racewear may coordinate:

• Multi-pallet shipments
• Multiple-location deliveries
• Scheduled deliveries
• Commercial freight
• Loading-dock deliveries
• Lift-gate requirements
• Inside delivery
• Large-volume shipments
• Special handling
• Other customized delivery requirements

Shipping requirements and associated costs for these transactions may be established through a separate quotation, purchase order, invoice, contract, or other written agreement.

21. International Shipping

Racewear does not guarantee international shipping availability for all products.

International shipping availability may depend on the product, manufacturer, supplier, carrier, destination country, import regulations, and other requirements.

If international shipping is offered for a particular transaction, the customer may be responsible for:

• Customs duties
• Import taxes
• Brokerage fees
• Import requirements
• Documentation charges
• Government fees
• Other international shipping expenses

These charges are the customer's responsibility unless otherwise agreed to in writing.

22. Returns After Delivery

Shipping and delivery issues that result in a return are also subject to the Racewear Return & Refund Policy.

Customer-requested returns may be subject to:

• Return shipping charges
• Freight charges
• Restocking fees
• Other applicable costs

Customers must obtain return authorization from Racewear before shipping merchandise back.

Unauthorized returns may be refused or may not qualify for reimbursement.

23. Changes or Cancellations

Customers should contact Racewear immediately if an order needs to be changed or canceled.

Orders may generally be eligible for cancellation before they have entered fulfillment, been submitted to a manufacturer or supplier, prepared for shipment, or transferred to a shipping carrier.

Once an order has entered fulfillment or shipment processing, Racewear may not be able to modify or cancel the order.

Orders that have already shipped may need to be handled according to the Racewear Return & Refund Policy.

Customers should contact Racewear as soon as possible when requesting a change or cancellation.

24. Contact Us

For questions regarding:

• Shipping
• Delivery
• Freight shipments
• Tracking
• Damaged merchandise
• Missing products
• Incorrect merchandise
• Delivery appointments
• Lift-gate requirements
• Special delivery arrangements
• Bulk or commercial shipments

please contact Racewear through the customer service information provided on our website.

When contacting us regarding an existing order or shipment, please have your order number available so we can assist you efficiently.

Racewear
Built For Business

By placing an order with Racewear, you acknowledge that you have reviewed and agree to this Shipping & Delivery Policy.