Racewear Return & Refund Policy

At Racewear, customer satisfaction is important to us. We stand behind the products we offer and want our customers to purchase with confidence. If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery, subject to the terms below.

30-Day Returns

Customers may request a return for eligible purchases within 30 calendar days from the date the order is delivered.

All product categories sold by Racewear may be considered for return. To qualify for a standard return, the product must:

Be returned in its original or resalable condition.

Include applicable accessories, components, manuals, and parts originally supplied with the product.

Not show excessive use, abuse, modification, improper installation, or damage caused after delivery.

Have a return request submitted within the 30-day return period.

Racewear reserves the right to inspect returned merchandise before approving a refund.

How to Start a Return

Before returning a product, customers must contact Racewear to request return authorization.

Please provide your:

Name or business name

Order number

Product being returned

Reason for the return

Photos of the product and packaging when requested

Return instructions and the appropriate return shipping location will be provided after the return request is reviewed.

Please do not ship merchandise back without receiving return instructions from Racewear.

Return Shipping

For returns resulting from a customer changing their mind, ordering the incorrect product, or no longer needing the product, the customer is responsible for return shipping costs unless otherwise approved by Racewear.

If Racewear or one of our fulfillment partners ships an incorrect, defective, or damaged product, Racewear will work with the customer to provide an appropriate resolution, which may include replacement, repair, refund, or return shipping at no additional cost to the customer.

Because some commercial products require freight or specialized shipping, customers should contact us before arranging return transportation.

Damaged or Incorrect Orders

Customers should inspect shipments as soon as possible after delivery.

If an order arrives damaged, defective, incomplete, or incorrect, please contact Racewear promptly and provide photographs of the merchandise, packaging, shipping label, and any visible damage.

For freight deliveries, customers should note visible shipping damage on the carrier's delivery receipt whenever possible before accepting the shipment.

We will work with the customer, carrier, manufacturer, or fulfillment partner to resolve eligible claims.

Refunds

Once a returned product has been received and inspected, Racewear will notify the customer regarding the status of the refund.

Approved refunds will generally be issued to the original payment method.

Original shipping, freight, expedited delivery, installation, assembly, lift-gate, inside-delivery, or other service charges may be non-refundable unless the return resulted from an error by Racewear or the product arrived damaged or defective.

Please allow additional time for your bank, credit card company, or payment provider to process and post an approved refund.

Restocking Fees

Certain products, particularly commercial equipment, oversized merchandise, special-order products, or products fulfilled directly by manufacturers or distributors, may be subject to a restocking fee.

If a restocking fee applies, Racewear will disclose the applicable amount during the return authorization process.

Restocking fees will generally not apply when the return is caused by an incorrect, defective, or damaged product attributable to Racewear or its fulfillment partners.

Business & Bulk Orders

Large-volume, commercial, government, corporate, wholesale, and bulk orders may involve special shipping or manufacturer requirements.

Returns for these orders remain subject to this Return & Refund Policy; however, additional return shipping, freight, restocking, or handling requirements may apply based on the size and nature of the order.

Customers planning a large purchase are encouraged to confirm specifications, measurements, quantities, compatibility, and delivery requirements before placing the order.

Exchanges

When available, customers may request an exchange instead of a refund. Exchanges are subject to product availability and approval.

If the replacement product has a different price, the customer may be responsible for the difference or receive a refund for the applicable difference.

Order Cancellations

Orders may be canceled before they enter processing or fulfillment.

Once an order has been processed, shipped, transferred to a freight carrier, or submitted to a manufacturer or fulfillment partner, cancellation may no longer be possible. In those situations, the order may need to be handled as a return after delivery.

Abuse of the Return Policy

Racewear reserves the right to refuse returns or refunds involving suspected fraud, altered products, intentional damage, excessive return activity, missing merchandise, or other abuse of this policy.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be limited under applicable law.

Contact Us

If you have questions about a return, refund, exchange, damaged shipment, or order cancellation, please contact Racewear through the customer service contact information provided on our website.

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